FAQs
General Questions
Our platform is an all-in-one online pharmacy and telehealth service that allows you to purchase medications, consult with pharmacists, and book virtual doctor appointments—all from the comfort of your home.
Currently, our services are available only in Ibadan, Oyo State. However, we are working on expanding nationwide soon! Stay tuned for updates.
E-Commerce & Medication Orders
- Browse our online pharmacy and add products to your cart.
- Upload a prescription (if required).
- Proceed to checkout and make payment.
- Your order will be processed and delivered to your location.
- Yes, for prescription-only medications, you must upload a valid prescription.
- No, for over-the-counter (OTC) medications, supplements, and wellness products.
- Delivery: 2–3 Hours
- Prescription Drugs: Within 24 hours (To verify prescriptions submitted).
For safety reasons, we do not accept returns or exchanges on medications. However, if there is an issue with your order, please contact our support team immediately.
Telepharmacy (Pharmacist Consultation)
Telepharmacy allows you to consult with a licensed pharmacist via phone, video call, or chat. You can get guidance on medication usage, side effects, interactions, and more.
- Fill out the booking form.
- Select your preferred communication method (phone, video, or chat).
- Choose a date and time for your consultation.
- Make a secure payment and receive confirmation.
- How should I take my medication?
- What are the side effects of my medication?
- Can I take this medication with my other prescriptions?
- Do I need to refill my prescription soon?
Yes! Our pharmacists provide follow-up support to ensure you’re using your medications correctly and answer any additional concerns.
Doctor Consultations (Telemedicine)
- Fill out the booking form and select “Consult a Doctor.”
- Choose your preferred method of communication (phone call, video call, or chat).
- Pick a convenient date and time.
- Make a secure payment and receive confirmation.
- Join the consultation at your scheduled time.
- General health concerns (fever, headaches, infections, etc.).
- Chronic conditions (diabetes, high blood pressure, asthma).
- Medication prescriptions and second opinions.
- Mental health concerns and wellness advice.
Yes, if your doctor determines that a prescription is necessary, they will issue one for you. You can then upload it on our platform for medication fulfillment.
Yes, you can cancel or reschedule up to 24 hours before your appointment.
Payments & Security
We accept major debit/credit cards, bank transfers, and mobile payment options.
Yes, we use industry-standard encryption and secure payment gateways to protect your financial information.
Refunds are available if cancellations are made at least 24 hours before the scheduled consultation. Otherwise, a rescheduling option may be provided.
Support & Assistance
You can reach us via:
- Email: Info@telepharmacy2u.com
- Phone: +2348142900377
- Live Chat: Available on our website
Our platform is available 24/7 for medication orders. Telepharmacy and doctor consultations are available from 8:00 AM to 7:00 PM daily.