Effective Date: 29th Jan 2025
Welcome to [Your Pharmacy Name]. By accessing and using our platform, you agree to comply with the following Terms and Conditions. If you do not agree, please do not use our services.
1. Introduction
These Terms govern your use of our website, including purchasing medications, telepharmacy services, and doctor consultations.
2. Eligibility
- You must be 18 years or older to use our platform.
- Minors may use our services with the consent and supervision of a parent or guardian.
- By placing an order or booking a consultation, you confirm that the information provided is accurate.
3. Use of Services
3.1 Online Pharmacy & Medication Purchases
- Prescription medications require a valid prescription from a licensed medical professional.
- Orders are subject to verification by our pharmacists before approval.
- We do not sell controlled or restricted substances online.
3.2 Telepharmacy & Pharmacist Consultations
- Telepharmacy consultations provide advice on medication usage, side effects, and interactions but do not replace a doctor’s medical diagnosis.
- Pharmacists cannot prescribe medications but can offer guidance on prescription fulfillment.
3.3 Doctor Consultations (Telemedicine)
- Doctor consultations are for non-emergency medical advice only. If you are experiencing a medical emergency, call an ambulance or visit a hospital immediately.
- Prescriptions issued after consultations will be based on the doctor’s professional judgment.
4. Payment & Refunds
4.1 Payments
- Payments must be made in full before medication dispatch or consultation bookings.
- We accept debit/credit cards, bank transfers, and mobile payments.
4.2 Refunds & Cancellations
- Medication Orders: No refunds or exchanges due to health regulations unless the item is incorrect or damaged upon delivery.
- Telepharmacy & Doctor Consultations: Cancellations made at least 24 hours before the appointment are eligible for rescheduling or refunds. Late cancellations are non-refundable.
5. Delivery & Shipping
- We currently only operate in Ibadan, Oyo State, with plans to expand nationwide soon.
- Delivery Times:
- Standard: 3–4 hours
- Prescription: Within 24 hours (for uploaded prescription)
- Customers must provide accurate delivery addresses. We are not responsible for failed deliveries due to incorrect information.
6. Privacy & Security
- We collect and process personal information in compliance with our Privacy Policy (see below).
- Your data is encrypted and never shared with third parties except as required by law.
7. Limitation of Liability
- We are not responsible for misuse of medications or incorrect self-diagnosis.
- Our services do not replace emergency medical care.
- We reserve the right to refuse service if a user violates these terms.
8. Amendments to Terms
- We may update these Terms from time to time. Continued use of our services after changes indicates your acceptance.
9. Contact Information
For questions, please contact us at:
Email: info@telepharmacy2u.com
Phone: +2348142900377